Return policy

Return & Exchange Policy

At TXAMAS, your satisfaction is our top priority. If you are not fully satisfied with your purchase, or if you receive a defective item, you are eligible to request a return or exchange according to the terms below.

📦 Return Due to Dissatisfaction

You may request a return or exchange within 7 calendar days of receiving the product, provided that:

  • The product has not been worn or used

  • It is returned in its original condition and packaging (including the shipping label)

After we receive and inspect the returned item, you may choose:

  • An exchange for another item in our store

  • A refund for the product amount paid

Note: Return shipping costs are the responsibility of the customer.

⚠️ Return Due to Manufacturing Defect

If your shoes arrive with a clear manufacturing defect, you have up to 30 calendar days from delivery to notify us.

Examples include:

  • Detached soles

  • Broken stitching

  • Size mismatch (e.g. labeled US 8 but physically not matching)

To qualify:

  • Contact us within 30 days of delivery

  • Provide clear photos or a short video showing the defect and the product’s outer packaging

Our team will assess the issue and offer either:

  • A replacement of the same item

  • A store credit or refund

🛡 Warranty

All TXAMAS products come with a 90-day warranty from the date of receipt, covering manufacturing faults only.

Warranty excludes:

  • Normal wear and tear from usage

  • Improper handling or misuse (e.g., soaked shoes, heavy damage not consistent with normal use)

  • Any attempts to alter or repair the item by the customer or third parties

How to Start a Return or Warranty Claim

Please contact our Customer Service Center before sending anything back. We will guide you through the return steps.

Email: support@txamas.top
We usually reply within 24–48 hours.